Effective Date: 2025/04/09
This Privacy Policy outlines how we collect, use, store, and protect your personal information. We are committed to safeguarding your privacy and ensuring that your personal data is handled appropriately, transparently, and in compliance with applicable data protection laws. Our goal is to provide you with a clear understanding of the types of information we gather, the purposes for which it is collected, and the measures we take to secure it. By using our services, you agree to the practices described in this policy, and we encourage you to review it regularly to stay informed about any updates. Your trust is important to us, and we strive to maintain a high standard of privacy and security in all of our operations.
We may collect the following types of information to provide and improve our services, enhance user experience, and ensure the security and functionality of our platform:
Personal Identification Information: This includes any information that can be used to identify you personally. Examples include your full name, email address, phone number, account credentials (such as passwords), and other contact details. Additionally, we may collect demographic information such as your date of birth, gender, and location, where applicable. We may also gather subscription-related information, such as the type of plan you have chosen, preferences, and service history.
Usage Data: This refers to information about how you interact with our services. It may include details such as the type of device you use, your device's unique identifiers, operating system, language preferences, and other technical data. We also collect information about your browsing behavior, such as pages viewed, time spent on certain pages, links clicked, and the date and time of your access. This helps us analyze usage patterns, improve the user experience, and optimize our platform for better performance.
Payment Information: If you make purchases or subscribe to paid services, we may collect payment-related information. This includes billing information such as credit card details, payment method, billing address, and transaction history. However, please note that all sensitive payment information is processed by trusted third-party payment processors, and we do not store or have direct access to your full payment data. The third-party processors are responsible for ensuring the security and privacy of your payment details.
We may also collect other types of information based on your use of our services or requests for additional features. All information collected will be handled in accordance with our Privacy Policy and used solely for the purposes outlined here.
The information we collect is primarily used for the following purposes to ensure we deliver high-quality services while respecting your privacy:
To Provide, Maintain, and Improve Our Services: The primary use of your information is to deliver the services you request, as well as to enhance the functionality and performance of our platform. We analyze the data to ensure that our services are running smoothly, identify and resolve technical issues, and implement new features that can improve your overall experience. This also includes personalizing the content and offerings based on your preferences and usage patterns, so we can tailor our services to better meet your needs.
To Process Subscriptions and Payments: Your personal and payment information is crucial for processing subscriptions, ensuring accurate billing, and managing your account. This may include verifying your payment details, issuing invoices, and handling renewals. By collecting and storing this information, we can ensure uninterrupted service delivery, process refunds if applicable, and manage account-related changes efficiently.
To Send Important Notifications or Service Updates: We use the information you provide to send you important communications related to your account and the services you are using. This includes notifications about system maintenance, service updates, changes to our terms and conditions, and security alerts that are essential for your continued use of our platform. These notifications are necessary for the proper functioning of the service and to keep you informed about any important changes.
To Send Marketing Communications According to Your Preferences: With your consent, we may use your contact information to send you marketing materials, promotions, newsletters, and updates on new products or features that may be of interest to you. You can customize your preferences and opt out of these communications at any time, and we will respect your decision to ensure that you only receive information that aligns with your preferences. We strive to offer relevant and personalized marketing content, but we also ensure that you have control over what you receive from us.
We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. While we do not sell your personal information to third parties, there are certain circumstances in which we may share it. These circumstances include the following:
Service Providers: To effectively provide our services, we may need to share certain necessary personal information with trusted third-party service providers. These service providers assist us in areas such as payment processing, customer support, data analysis, marketing, and technical infrastructure. We ensure that these service providers are bound by confidentiality agreements and use your data only for the purpose of providing the services on our behalf. They are not permitted to use your personal information for their own marketing or any other purposes.
Legal Requirements: In some cases, we may be required to disclose your personal information in order to comply with legal obligations. This could include complying with a subpoena, court order, or other legal process, or responding to a request from law enforcement authorities. Additionally, we may disclose your information if we believe that doing so is necessary to protect our legal rights, the rights of others, or to prevent fraud, security threats, or illegal activities. This may also extend to protecting the property, safety, or well-being of our users, employees, and partners.
Business Transfers: In the event that we undergo a business transaction, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you in advance of any such transfer and provide you with the option to manage your information or withdraw consent where applicable.
Aggregate and Non-Identifiable Data: We may share aggregated, anonymized, or non-identifiable data with partners, advertisers, or researchers for purposes such as improving our services, conducting research, or developing new products. This data will not be used to identify any individual user.
We use third-party software development kits (SDKs) to enhance functionality and improve the user experience. Here is a list of our principal third-party SDK providers:
Usage: log in
Privacy Policy Link: https://policies.google.com/privacy
Usage: for data statistics
Privacy Policy Link: https://firebase.google.com/support/privacy
Usage: for marketing and advertising
Privacy Policy Link: https://www.facebook.com/privacy/policy
Please review these documents to understand how your data is collected, used, and protected by the third parties when you use this service.
We prioritize the security and confidentiality of your personal information. To ensure that your data is protected, we implement a combination of technical, physical, and organizational measures designed to safeguard against unauthorized access, disclosure, alteration, or destruction of your personal information.
Technical Measures:We use industry-standard encryption protocols, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to protect sensitive data during transmission. Additionally, we employ advanced firewalls, intrusion detection systems, and secure server architectures to safeguard against unauthorized access to our systems. Our data storage solutions are regularly updated to address evolving security threats.
Access Control:Access to personal information is strictly limited to authorized personnel who require it for legitimate business purposes. These individuals are trained on best practices for data security and are bound by confidentiality agreements. We also implement strict access control measures to ensure that only those with appropriate permissions can access or modify sensitive data.
Data Minimization and Retention:We aim to collect only the minimum amount of personal information necessary to provide our services. Additionally, we retain your data only for as long as it is needed to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Once your data is no longer needed, we take appropriate steps to securely delete or anonymize it.
Regular Security Audits and Updates:We perform regular security audits and vulnerability assessments to identify potential weaknesses in our systems and infrastructure. Based on the results of these audits, we continuously update and improve our security measures to stay ahead of emerging threats.
Incident Response Plan:In the unlikely event of a data breach or security incident, we have an established incident response plan in place. This includes timely notifications to affected users, coordination with relevant authorities, and steps to mitigate any potential harm. Our goal is to ensure that any security incident is handled quickly and effectively to minimize any impact on your privacy and data.
While we make every effort to protect your personal information, please be aware that no security system is completely impervious to threats. We encourage you to take steps to protect your own data, such as using strong passwords and ensuring that your devices are kept secure.
Under applicable data protection laws, you may have specific rights regarding your personal information. These rights are designed to give you greater control over how your personal data is collected, processed, and stored. Below are the rights you may have under these laws:
Right to Access: You have the right to request access to the personal information we hold about you. This includes information about the types of data we process, the purposes of processing, the recipients of the data, and the source of the data if it was not collected directly from you. You can also request a copy of your personal data, which we will provide to you in a commonly used, machine-readable format.
Right to Rectification (Correction): If the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. We strive to ensure that the data we maintain is accurate and up to date, and we will take reasonable steps to fulfill your request promptly.
Right to Erasure (Right to be Forgotten): Under certain circumstances, you have the right to request that we delete your personal data. This right can be exercised, for example, when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where consent is the legal basis for processing). We will evaluate your request and take appropriate action in compliance with applicable legal requirements.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations. For example, if you contest the accuracy of the data, or if you believe the processing is unlawful but you wish to limit its use instead of requesting deletion. During the restriction period, we will not process the data unless you provide further consent or if there is a legal obligation to do so.
Right to Object to Processing: You have the right to object to the processing of your personal data, especially if we are processing it based on our legitimate interests, for direct marketing, or for purposes related to public interest or scientific research. If you object to our processing, we will assess whether there are overriding legitimate grounds for continuing the processing. If no such grounds exist, we will stop processing your data for those purposes.
Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the legality of processing based on consent before its withdrawal. To withdraw consent, you can simply contact us through the provided channels, and we will stop processing your data for the purposes for which consent was previously given.
To exercise any of these rights, please contact us at the provided contact details. We will process your request in accordance with applicable laws and respond within the required timeframes, typically within one month. Please note that certain rights may be subject to exceptions or limitations, depending on the jurisdiction or legal circumstances.
If you are concerned about how we handle your personal data or believe that we have not addressed your concerns adequately, you also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
You have the right to delete your account at any time. If you wish to delete your account, you can click Me>Edit>Delete Account or contact our support team.Please be aware that once you initiate the deletion of your account, all personal data, preferences, and information associated with your account will be permanently deleted from our systems. This means you will no longer be able to access any services, features, or content tied to your account.
It's important to note that the deletion of your account will result in the loss of any data associated with your account, including transaction history, user settings, and other personal information, and this process cannot be undone. If you have any active subscriptions or unresolved issues, we recommend addressing them before proceeding with account deletion.
Additionally, while we will remove most of your data from our systems, there may be instances where we are legally required to retain certain information for a period of time. This could be due to ongoing legal obligations, regulatory requirements, or financial records that need to be kept for compliance reasons. In such cases, the retained information will be securely stored and will not be used for any purpose other than complying with legal or regulatory obligations.
Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we discover that a child has provided us with personal information, we will take immediate steps to delete that information from our systems and prevent further processing.If you are a parent or guardian and believe that your child has provided us with personal information, please contact us as soon as possible. We will take appropriate action to delete any personal data related to your child and ensure that their privacy is protected.
We are committed to complying with all applicable laws and regulations concerning the collection of data from children,if we become aware that we have inadvertently collected personal information from a child under the age of 18, we will promptly delete it and make every effort to prevent further collection.For the safety and privacy of children, we encourage parents and guardians to actively monitor and supervise their children's online activities and help them understand the importance of protecting their personal information.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal obligations. Any updates to this policy will be posted on this page, and the "Effective Date" at the top of this document will be revised to indicate the date of the most recent changes.In the event of significant changes to this Privacy Policy, we will notify you via email or through a prominent notice on our platform, depending on the nature and extent of the changes. This notification will help ensure that you are aware of any updates that may affect how we collect, use, or protect your personal information.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. By continuing to use our services after any updates to this Privacy Policy, you acknowledge and agree to the updated terms and practices.
Your privacy is important to us, and we are committed to addressing any questions or concerns you may have regarding this Privacy Policy. If you need clarification, have any inquiries, or would like to exercise your rights regarding your personal information, please do not hesitate to reach out to us.You can contact us via Email support@cookpalai.com.
We aim to respond to all inquiries in a timely manner and will do our best to address your concerns as thoroughly as possible. If your inquiry requires more detailed attention, our support team will guide you through the necessary steps to resolve the issue.We value your feedback and are always ready to assist you in ensuring that your experience with our services remains secure and transparent.